At BRKLYN Brass, we are committed to delivering your handcrafted fixtures safely and efficiently. This Shipping Policy outlines our processing times, delivery estimates, and shipping terms.
Orders are processed within 1–3 business days after payment confirmation.
Custom or made-to-order items may require additional production time, typically 7–21 business days, depending on the product and finish.
Orders are not processed on weekends or public holidays.
If there is a delay in processing your order, we will notify you by email.
Shipping costs are calculated at checkout based on:
Destination
Product weight and dimensions
Selected shipping method
All shipping charges are clearly displayed before completing your purchase.
Delivery time estimates begin after order processing is completed.
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Estimated delivery: 7–21 business days
Delivery times may vary depending on customs processing and local carrier services.
Delivery times are estimates and are not guaranteed.
For international orders:
Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.
BRKLYN Brass is not responsible for delays caused by customs clearance.
Once your order ships, you will receive a confirmation email with tracking information (if available).
Please allow up to 48 hours for tracking information to update.
We reserve the right to:
Restrict shipping to certain regions
Cancel orders if shipping services are unavailable to a destination
If this occurs, you will be notified and fully refunded.
If your order arrives damaged:
Contact us within 48 hours of delivery
Provide photos of the packaging and product
Do not install the product
If a shipment is lost in transit, please contact us so we can investigate with the carrier.
Customers are responsible for providing accurate shipping information.
BRKLYN Brass is not responsible for:
Orders shipped to incorrect addresses provided by the customer
Delays or losses resulting from incorrect details
Additional shipping fees may apply for reshipment.
For shipping inquiries:
BRKLYN Brass
Email: contact@bklynbrass.com
Phone: +1 307 372 1809